MUNDO ANTIGUO

PERU AND CUSCO

OUR COURSES

SERVICE

ONLINE

This document counts as an agreement. Mundo Antiguo Spanish School is obligated to send it to a client before accepting a reservation. By reserving a program the client automatically accepts the general conditions of Mundo Antiguo Spanish School.

Mundo Antiguo Spanish School is obligated to provide the reserved service in conformity with the information that was sent before the reservation to the client. In case of complaints that cannot be solved satisfactory, the client can present his complaint with the therefore authorized Peruvian authorities.

In the case of reservations with our travel agency Mundo Antiguo Tours, the general conditions of the travel agency count. You can find those here.

A) UNEXPECTED CIRCUNSTANCES

1. Mundo Antiguo Spanish School rejects any responsibility in case of unexpected or uncontrollable circumstances (for example: climatic circumstances, affairs in the internal political situation, wars, strikes, natural disasters or other excesses) and also reserves the right to cancel or modify any program due to circumstances that makes it impossible to complete with the clients program or to guarantee the safety of our staff and / or the client.
Furthermore, we are not responsible for delays or cancellations of flights or from any other means of transport that influence the further program of the client.
Loss, to the above-described incidents cannot be compensated.

2. We reject any responsibility in case of extraordinary situations that have to do with the clients’ safety and that can lead to personal injuries, loss or theft of personal belongings, or other consequences, caused by actions, illegitimate behaviour or neglect of the client himself.

3. We reject any responsibility in case of incorrect information provided by third parties, regarding our services or prices.

B) BEFORE YOUR JOURNEY

1. The client needs to have the necessary visas and passports, that means: all the documents that are required by the authorized authorities of the countries to be visited. In case of any doubts the client has to contact the embassy of his country in the countries he wants to visit. It’s the responsibility of the client himself to correctly provide us of all his personal information, including his passport number. The client will pay the extra costs due to incorrect or incomplete information.

2. The client must have all the vaccinations and all the medicines with him that he needs for a good health and may not take any health risks before or during his journey.

3. The client must have a travel and a health insurance. In case of the clients’ participation in sports or activities subscribed as ‘dangerous’ (for example: paragliding, rafting, mountain biking, mountaineering), the client must have an insurance that covers these activities. We can ask the client to demonstrate his insurance before his participation in those activities.
We fully reject any responsibility in case of incidents or injuries in those sports and activities; the client takes the full responsibility.
When something (for example: illness or injury) happens to the client, Mundo Antiguo Spanish School will undertake every possible action on behalf of the clients’ safety and good health, but the costs of this will be completely paid by the client.

C) PRICES

Our prices are in USD $ (American dollars) and are without preceding notification variable: due to season, availability, or changes in the exchange rates of dollar or sol. At the moment of reservation all prices will be finally confirmed and cannot be changed anymore. All the in the programs specified services are included in the prices.

D) RESERVATIONS AND PAYMENT

1. We accept written reservations to our email, together with a minimum prepayment of the administration costs of $ 30, and – if applicable – the costs of the Lima Starters Program, the journey from Lima to Cusco and the accommodation costs of the first week. You can deposit this money by Western Union or on our bank account.

The remaining amount can be paid at the start of your program in our office.

2. After receiving the reservation and the prepayment we’ll send the client a confirmation of the program, a prove of payment and supplementary information.

3. The client must pay the costs of the international money transfer (both the costs charged by the clients’ bank / Western Union as the costs charged by our bank). In case that we don’t receive the payment (on time), we reserve the right to cancel the reservation. We will notify the client as soon as possible.

4. The prepayment of last-moment reservations (less than 31 days before the start of the program) must me remitted by Western Union.

E) CANCELLATIONS

1. When the client decides to cancel his program, a possible, partial restitution of the costs will depend on the decisions made by Mundo Antiguo Spanish School, based on the criterions below.

2. The minimum prepayment can not be restituted.

3. If more than the minimum prepayment already has been paid, the total payment minus the minimum prepayment and the costs of reservations made by third parties (for example: transport companies, hotels or excursion to Machu Picchu) can be restituted. Refunds of services reserved by third parties depend on the general conditions of these third parties. Costs of the international money transfer will be paid by the client.

4. After the start of the program restitution will not be possible, except in exceptional circumstances as described immediately below.

5. Exceptional circumstances
In case of cancellations due to serious and provable illness or because of other serious circumstances, the client has to respect the following rules:
a. Cancellations will only be accepted if written.
b. In case of illness of the client or a clients’ first grade family member, the client has to present a written medical statement in English, which will be evaluated by a physician of Mundo Antiguo Spanish School.
c. Mundo Antiguo Spanish School will evaluate the situation together with the client and consider a partial restitution.

6. A client who voluntary passes over an activity during his program cannot claim restitution.

F) MODIFICATIONS OF THE PROGRAM

The client will be charged $ 30 administration costs for any modification in an already reserved program. Modifications will depend on availability and possible extra costs (for example: a change of flight, extra overnight stays) will always be paid by the client.

G) DAMAGE, CAUSED BY THE CLIENT

The client is obligated to comply with all the indications of Mundo Antiguo Spanish School to guarantee a good journey.
We reject any responsibility in any case of material or personal damage due to actions, illegitimate behaviour or neglect of our clients. All compensations and costs, also those claimed by third parties, would be completely paid by the client, who furthermore will take the full responsibility for the damage caused. Moreover, we reserve the right to cancel the rest of the program in extraordinary cases.

H) NOT-CONSIDERED SITUATIONS

In case of an extraordinary situation not considered in this document, of which both sides cannot reach an agreement, we will present the issue to the administrative and judicial authorities in Cusco, Peru.